Real people, real answers, usually inside one business day. Use the form below or read a few of the questions we hear most.
Reach the clinic directly at support@alex-test.joinplatformhealth.com. Typical reply within one business day.
Write below and we’ll get back to you by email. For dosing or how-you-feel questions, use the chat bubble so a clinician sees it first.
Ship times by product type, what tracking looks like, and what to do if something is delayed.
Yes — here is how to pause a subscription, change cadence, or skip a single shipment.
How to update an active subscription when your provider has prescribed a different dose.
Yes — here is how to add and switch addresses, and what to do if you need to redirect an order in flight.
Three places to find your tracking number once your order has shipped.
The magic-link sign-in option for customers, and what to do when it does not work.
When and how reviews land in your inbox, and what happens when you submit one.
Buying, sending, and redeeming a gift card on a clinic storefront.